Privacy Policy — for Feather & Sage Design, LLC
Feather & Sage Design (“we,” “us,” “our”, the "Company") is committed to protecting your personal information and respecting your privacy. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the choices You (the "Purchaser", "You") have when interacting with our website, services, digital products, templates, and communications.
By using our website or purchasing our products/services, you agree to the terms of this Privacy Policy.
Defined Terms
This is a legal document and you should read it carefully.
When the first letter of a word is capitalized in this document, it has a special and specific meaning. We call those words “Defined Terms,” because we’re going to give you a definition of what each term means as used in this document.
When you see a plural or a plural possessive pronoun, such as “We” and “Our,” that refers to the Company
1. INFORMATION WE COLLECT
We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on on our Site. We collect personal information in three ways: information you provide to us, information collected automatically, and information received from third parties.
(1.1) Information You Provide
This may include:
(1.2) Information Collected Automatically
When you visit our website, we may automatically collect:
(1.3) Information from Third Parties
We may receive information indirectly through platforms such as payment processors, scheduling tools, newsletter platforms, or analytics services.
2. HOW WE USE YOUR INFORMATION
We use your information to:
We never sell your personal information.
3. THIRD-PARTY SERVICE PROVIDERS
To operate our business, deliver our services, and support your experience, we work with trusted third-party providers. These platforms may process or store your information according to their own privacy policies.
(3.1) Our current third-party service providers include (but are not limited to):
(3.2) Payment Processors
When you make a purchase on the Website, your financial information is transmitted to a third party payment processor. The payment processor has their own privacy policy, which you should read before making payments. We use reputable payment processors who adhere to the standards set by the Payment Card Industry Security Standards Council.
Our current payment processors are:
(3.3) Affiliate Marketing
We partner with affiliates, who pay us a small affiliate commission ("affiliate fee", "referral fee") for referring their services or products. These affiliates can’t see your email address, but if you click on a link to their website, they can see that and their website may collect information about you. We partner with marketers, designers, and creative makers. We will use reasonable efforts to disclaim affiliate links in articles, posts, newsletters, emails, resources and similar communications. Specifically, in the last year we partnered with:
(3.4) Links To Other 3rd Party Websites
Our Website may contain links to other websites that we don’t control. Visiting those sites subjects you to their privacy policies. We are not responsible for how those websites handle your information. You assume full responsibility for the consequences of clicking on the links or visiting the websites.
We may expand or update this list as our business grows. Any new provider will be carefully selected to ensure privacy and data security.
4. COOKIES AND TRACKING TECHNOLOGIES
Our site may use cookies, pixels, and analytics tools to:
You can disable cookies in your browser settings at any time.
5. HOW WE PROTECT YOUR INFORMATION
We take reasonable measures to safeguard your information, including:
However, no online system is completely secure. By using our site, you acknowledge this risk.
6. YOUR RIGHTS
Depending on your location, you may have rights to:
You can request these actions at any time by emailing us.
7. EMAIL MARKETING AND COMMUNICATION PREFERENCES
You will only receive newsletters or marketing emails if you opt in.
You can unsubscribe at any time by using the link in any email.
Transactional emails (deliverables, receipts, support requests) will still be sent when necessary.
8. DATA RETENTION
We retain your information only for as long as necessary to:
9. CHILDREN’S PRIVACY
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors. Company does not knowingly collect, either online or offline, personal information from persons under the age of 18 (eighteen).
If you are under the age of 18, you may not use this Website, as the Website and any products and services offered herein are not intended for persons under the age of 18. If you, your parent or guardian, believe you have conveyed information to the Website, contact the Privacy Officer to make sure it is deleted. In some circumstances, the law may not require or permit us to delete the information. We will make every effort to delete any information you have provided, however, we cannot guarantee comprehensive removal.
10. GDPR RIGHTS (EU & UK USERS)
If you are located in the European Union, the United Kingdom, or any region covered under the GDPR, you are entitled to the following rights regarding your personal data:
(10.1) Right to Access
You may request a copy of the personal data we hold about you.
(10.2) Right to Rectification
You have the right to correct inaccurate or incomplete personal information.
(10.3) Right to Erasure (“Right to Be Forgotten”)
You may request that we delete your personal data, subject to certain legal limitations.
(10.4) Right to Restrict Processing
You may ask us to limit the way we use your data in certain circumstances.
(10.5) Right to Data Portability
You may request a copy of your data in a structured, commonly used, and machine-readable format.
(10.6) Right to Object
You have the right to object to:
(10.7) Right to Withdraw Consent
If we process your information based on consent, you may withdraw that consent at any time.
(10.8) Right to Lodge a Complaint
If you believe we are unlawfully processing your data, you may contact your local data protection authority.
Legal Basis for Processing (GDPR):
We process personal data under one or more of the following legal bases:
Data Transfers Outside the EU/UK:
Your data may be transferred to and processed in the United States through third-party providers.
We ensure that these providers maintain adequate levels of protection in accordance with GDPR requirements.
Users may exercise any of these rights by contacting: **[Your Email Here]**
11. CCPA RIGHTS (CALIFORNIA RESIDENTS)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
California residents may submit requests regarding their rights by emailing: featherandsage@gmail.com
We must verify your identity before fulfilling certain requests for security reasons.
You can learn more about your privacy rights as a California resident by visiting https://cppa.ca.gov/
12. DATA SECURITY AND RETENTION
Feather & Sage Design uses reasonable physical, technical, and administrative safeguards to protect your personal information against loss, unauthorized access, misuse, alteration, or deletion. While we take steps to secure your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide our services, for legitimate business needs, or as required by law. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it in a way that prevents reconstruction or recovery.
Without limiting the general concepts above, our retention practices include:
(12.1) Account, Project, and Service-Related Data
For any data you provide when contacting us, purchasing a template, joining a waitlist, downloading a resource, or booking a service—this information is retained for as long as reasonably necessary to deliver your purchase, maintain accurate records, or support future inquiries.
Where information must be kept to meet legal, tax, or accounting obligations, we retain it for the period required under applicable law.
(12.1) Data Processed Based on Consent
For information collected solely on the basis of your consent (such as newsletter sign-ups or marketing preferences), we retain your data only for the duration necessary to fulfill those purposes. You may withdraw your consent at any time, and we will securely delete or anonymize the data unless retention is required by law.
(12.1) Cookies and Tracking Data
Information collected through cookies, pixels, and similar technologies is retained for a period that corresponds with the lifespan of the specific cookie or tracking tool stored on your device. The retention period may vary based on browser settings, device behavior, and cookie type.
13. YOUR CONSENT
By using this Site, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site immediately. Continued use of the Site after updates or changes to this Policy are posted will be considered your acceptance of those revisions.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, to stay compliant with relevant laws. The “Last Updated” date will reflect the most recent version. Continued use of our website means you accept any revisions. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
15. CONTACT INFORMATION
If you have any questions about this Policy, please email us with “Attn: Privacy Policy Questions” in the subject line and contact us at:
Feather & Sage Design, LLC
Email: featherandsage@gmail.com
Feather & Sage Design (“we,” “us,” “our”, the "Company") is committed to protecting your personal information and respecting your privacy. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the choices You (the "Purchaser", "You") have when interacting with our website, services, digital products, templates, and communications.
By using our website or purchasing our products/services, you agree to the terms of this Privacy Policy.
Defined Terms
This is a legal document and you should read it carefully.
When the first letter of a word is capitalized in this document, it has a special and specific meaning. We call those words “Defined Terms,” because we’re going to give you a definition of what each term means as used in this document.
- Company – refers to Feather & Sage Design, LLC ("the Company", "We", "Us" or "Our" in this Agreement)
- Cookies - are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Device - means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data - is any information that relates to an identified or identifiable individual.
- Privacy Officer – refers to Alicia Youngken, the designated individual responsible for ensuring our organization’s compliance with privacy laws, regulations, and policies
- Usage Data - refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website – refers to www.featherandsagedesign.com (“The Site”, “the Service” or “Website”)
- You - refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
When you see a plural or a plural possessive pronoun, such as “We” and “Our,” that refers to the Company
1. INFORMATION WE COLLECT
We collect a variety of information from You when You visit Our website, make purchases, or interact with Us on on our Site. We collect personal information in three ways: information you provide to us, information collected automatically, and information received from third parties.
(1.1) Information You Provide
This may include:
- Name
- Email address
- Billing and payment information
- Website information or project details you voluntarily share
- Form submissions (contact forms, waitlists, newsletter sign-ups, etc.)
- Template and product purchase details
(1.2) Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type + device information
- Pages viewed
- Time spent on the site
- Referring/exit pages
- Cookies and similar tracking technologies
(1.3) Information from Third Parties
We may receive information indirectly through platforms such as payment processors, scheduling tools, newsletter platforms, or analytics services.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and deliver products, templates, and digital downloads
- Communicate with you about purchases, updates, and support
- Send newsletters or marketing solely with your consent
- Improve website performance and user experience
- Process payments and maintain transaction records
- Comply with legal obligations
- Personalize offers, services, or content
We never sell your personal information.
3. THIRD-PARTY SERVICE PROVIDERS
To operate our business, deliver our services, and support your experience, we work with trusted third-party providers. These platforms may process or store your information according to their own privacy policies.
(3.1) Our current third-party service providers include (but are not limited to):
- Website + Hosting - Showit
- Domain: - GoDaddy
- Email Marketing + Automations - Mailerlite; ManyChat; Zapier; Zoho Mail
- Social Media + Marketing Integrations - Instagram (Meta); Pinterest; LinkedIn; YouTube; Patreon
- Payments + Invoicing - Stripe; PayPal; Thrivecart; Indy Pro (contracts, invoicing, Proposal, forms, messaging)
- CRM - Indy Pro; Notion portal; Asana
- Digital Products + E-Commerce - Shopify; PayHip; Gumroad
- Forms + Data Collection - Showit; Tally; Indy Pro
- File Storage + Project Assets - Google Drive, pCloud; Indy Pro
- Scheduler - TidyCal
- Video Meeting - Zoho Meeting, Zoom; Google Meet
(3.2) Payment Processors
When you make a purchase on the Website, your financial information is transmitted to a third party payment processor. The payment processor has their own privacy policy, which you should read before making payments. We use reputable payment processors who adhere to the standards set by the Payment Card Industry Security Standards Council.
Our current payment processors are:
- Shopify - www.shopify.com/legal/privacy
- PayHip - www.payhip.com/privacy
- Stripe - www.stripe.com/privacy
- Gumroad - www.gumroad.com/privacy
- Indy Pro - www.weareindy.com/privacy
- PayPal - www.paypal.com/privacy
(3.3) Affiliate Marketing
We partner with affiliates, who pay us a small affiliate commission ("affiliate fee", "referral fee") for referring their services or products. These affiliates can’t see your email address, but if you click on a link to their website, they can see that and their website may collect information about you. We partner with marketers, designers, and creative makers. We will use reasonable efforts to disclaim affiliate links in articles, posts, newsletters, emails, resources and similar communications. Specifically, in the last year we partnered with:
- Jen Wagner Co
- Creative Market
- Showit
- Ruben Storm
- Indy Pro
(3.4) Links To Other 3rd Party Websites
Our Website may contain links to other websites that we don’t control. Visiting those sites subjects you to their privacy policies. We are not responsible for how those websites handle your information. You assume full responsibility for the consequences of clicking on the links or visiting the websites.
We may expand or update this list as our business grows. Any new provider will be carefully selected to ensure privacy and data security.
4. COOKIES AND TRACKING TECHNOLOGIES
Our site may use cookies, pixels, and analytics tools to:
- Analyze traffic
- Improve site functionality
- Deliver relevant content
- Track campaign performance
You can disable cookies in your browser settings at any time.
5. HOW WE PROTECT YOUR INFORMATION
We take reasonable measures to safeguard your information, including:
- Secure hosting
- Encrypted payment systems
- Limited access to personal data
- Secure file storage
However, no online system is completely secure. By using our site, you acknowledge this risk.
6. YOUR RIGHTS
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing emails
- Withdraw consent
You can request these actions at any time by emailing us.
7. EMAIL MARKETING AND COMMUNICATION PREFERENCES
You will only receive newsletters or marketing emails if you opt in.
You can unsubscribe at any time by using the link in any email.
Transactional emails (deliverables, receipts, support requests) will still be sent when necessary.
8. DATA RETENTION
We retain your information only for as long as necessary to:
- Provide services
- Maintain records
- Comply with legal requirements
9. CHILDREN’S PRIVACY
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors. Company does not knowingly collect, either online or offline, personal information from persons under the age of 18 (eighteen).
If you are under the age of 18, you may not use this Website, as the Website and any products and services offered herein are not intended for persons under the age of 18. If you, your parent or guardian, believe you have conveyed information to the Website, contact the Privacy Officer to make sure it is deleted. In some circumstances, the law may not require or permit us to delete the information. We will make every effort to delete any information you have provided, however, we cannot guarantee comprehensive removal.
10. GDPR RIGHTS (EU & UK USERS)
If you are located in the European Union, the United Kingdom, or any region covered under the GDPR, you are entitled to the following rights regarding your personal data:
(10.1) Right to Access
You may request a copy of the personal data we hold about you.
(10.2) Right to Rectification
You have the right to correct inaccurate or incomplete personal information.
(10.3) Right to Erasure (“Right to Be Forgotten”)
You may request that we delete your personal data, subject to certain legal limitations.
(10.4) Right to Restrict Processing
You may ask us to limit the way we use your data in certain circumstances.
(10.5) Right to Data Portability
You may request a copy of your data in a structured, commonly used, and machine-readable format.
(10.6) Right to Object
You have the right to object to:
- Direct marketing
- Data processing based on legitimate interest
- Profiling
(10.7) Right to Withdraw Consent
If we process your information based on consent, you may withdraw that consent at any time.
(10.8) Right to Lodge a Complaint
If you believe we are unlawfully processing your data, you may contact your local data protection authority.
Legal Basis for Processing (GDPR):
We process personal data under one or more of the following legal bases:
- Your consent
- Performance of a contract (e.g., fulfilling an order)
- Legitimate business interests
- Compliance with legal obligations
Data Transfers Outside the EU/UK:
Your data may be transferred to and processed in the United States through third-party providers.
We ensure that these providers maintain adequate levels of protection in accordance with GDPR requirements.
Users may exercise any of these rights by contacting: **[Your Email Here]**
11. CCPA RIGHTS (CALIFORNIA RESIDENTS)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
- a) Right to Know - You may request that we disclose: What personal information we collect; The categories of sources; The purpose for collecting or sharing that information; Third parties with whom we share information
- b) Right to Access - You can request a copy of your personal information collected over the past 12 months.
- c) Right to Deletion - You can request that we delete your personal information, subject to certain exceptions.
- d) Right to Opt Out of “Selling” or “Sharing” Your Data - Feather & Sage Design **does not sell personal data**, but California law requires this disclosure.
- e) Right to Correct** - You may request that we update or correct inaccurate personal information.
- f) Right to Opt Out of Automated Decision-Making - We do not use automated decision systems or create profiles for marketing.
- g) Right to Non-Discrimination - We will never deny services, charge different prices, or provide different levels of service because you exercised your rights.
California residents may submit requests regarding their rights by emailing: featherandsage@gmail.com
We must verify your identity before fulfilling certain requests for security reasons.
You can learn more about your privacy rights as a California resident by visiting https://cppa.ca.gov/
12. DATA SECURITY AND RETENTION
Feather & Sage Design uses reasonable physical, technical, and administrative safeguards to protect your personal information against loss, unauthorized access, misuse, alteration, or deletion. While we take steps to secure your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide our services, for legitimate business needs, or as required by law. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it in a way that prevents reconstruction or recovery.
Without limiting the general concepts above, our retention practices include:
(12.1) Account, Project, and Service-Related Data
For any data you provide when contacting us, purchasing a template, joining a waitlist, downloading a resource, or booking a service—this information is retained for as long as reasonably necessary to deliver your purchase, maintain accurate records, or support future inquiries.
Where information must be kept to meet legal, tax, or accounting obligations, we retain it for the period required under applicable law.
(12.1) Data Processed Based on Consent
For information collected solely on the basis of your consent (such as newsletter sign-ups or marketing preferences), we retain your data only for the duration necessary to fulfill those purposes. You may withdraw your consent at any time, and we will securely delete or anonymize the data unless retention is required by law.
(12.1) Cookies and Tracking Data
Information collected through cookies, pixels, and similar technologies is retained for a period that corresponds with the lifespan of the specific cookie or tracking tool stored on your device. The retention period may vary based on browser settings, device behavior, and cookie type.
13. YOUR CONSENT
By using this Site, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site immediately. Continued use of the Site after updates or changes to this Policy are posted will be considered your acceptance of those revisions.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, to stay compliant with relevant laws. The “Last Updated” date will reflect the most recent version. Continued use of our website means you accept any revisions. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
15. CONTACT INFORMATION
If you have any questions about this Policy, please email us with “Attn: Privacy Policy Questions” in the subject line and contact us at:
Feather & Sage Design, LLC
Email: featherandsage@gmail.com
Privacy Policy
Last Updated: January 2, 2025
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